Privacy Policy

Your privacy is our priority. Learn how we collect, use, and protect your personal information.

Last updated: 11 April 2026

Privacy at a Glance

Secure Data

Bank-grade encryption for all data

Transparent Use

Clear purpose for data collection

Your Control

Manage your data preferences

1. Introduction

UnifiedLoanMarket ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our lending marketplace platform and related services.

As a financial technology company operating in India, we comply with applicable data protection laws including the Information Technology Act, 2000, and its rules, as well as Reserve Bank of India (RBI) guidelines for digital lending platforms.

2. Information We Collect

Personal Information
  • Identity Information: Name, date of birth, gender, photographs
  • Contact Information: Phone number, email address, residential address
  • Financial Information: Income details, employment information, bank account details
  • Identity Documents: PAN card, Aadhaar card, passport, driving license
  • Credit Information: Credit score, credit history, existing loans and credit cards
Technical Information
  • • Device information (IP address, browser type, operating system)
  • • Usage data (pages visited, time spent, click patterns)
  • • Location data (with your consent)
  • • Cookies and similar tracking technologies

3. How We Use Your Information

Primary Purposes
  • • Process loan applications and eligibility assessment
  • • Connect you with suitable lenders
  • • Verify your identity and prevent fraud
  • • Provide customer support and communication
  • • Comply with legal and regulatory requirements
Secondary Purposes
  • • Improve our services and user experience
  • • Send relevant product updates and offers
  • • Conduct market research and analytics
  • • Develop new products and features
  • • Marketing communications (with consent)

4. Information Sharing and Disclosure

With Lenders and Financial Partners

We share your information with banks, NBFCs, and other financial institutions to process your loan applications and provide you with suitable offers.

With Credit Bureaus

We may share information with credit information companies (CIBIL, Experian, Equifax, CRIF) for credit assessment and reporting purposes.

With Service Providers

We work with trusted third-party service providers for technology services, data processing, and customer support under strict confidentiality agreements.

Legal Requirements

We may disclose information when required by law, court orders, or regulatory authorities including RBI, SEBI, or other government agencies.

5. Data Security

Security Measures

Technical Safeguards

  • • 256-bit SSL encryption for data transmission
  • • Advanced encryption for data storage
  • • Multi-factor authentication
  • • Regular security audits and penetration testing
  • • Secure cloud infrastructure with AWS/Azure

Operational Safeguards

  • • Access controls and role-based permissions
  • • Employee background verification
  • • Confidentiality agreements with staff
  • • Regular security training programs
  • • Incident response and breach notification procedures

6. Your Rights and Choices

Data Rights
  • Access: Request copies of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your data (subject to legal requirements)
  • Portability: Receive your data in a structured format
Communication Preferences
  • • Opt-out of marketing communications
  • • Manage notification preferences
  • • Control cookie settings
  • • Withdraw consent (where applicable)

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Active Users: Data retained while account is active and for 7 years after closure

Loan Applications: Retained for 7 years as per RBI guidelines

Marketing Data: Retained until you opt-out or for 3 years, whichever is earlier

Technical Data: Logs retained for 1 year for security and analytics purposes

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content.

Essential Cookies

Required for basic website functionality and security

Analytics Cookies

Help us understand how you use our website

Marketing Cookies

Used to deliver relevant advertisements

9. Third-Party Services

Our platform integrates with various third-party services to provide comprehensive loan solutions:

Payment Gateways: For processing fees and EMI payments

Credit Bureaus: For credit score and history verification

Digital Identity Verification: For KYC and document verification

Analytics Providers: For website performance and user behavior analysis

Communication Services: For SMS, email, and notification delivery

10. International Data Transfers

Cross-Border Data Processing

Your data may be processed in countries outside India for cloud storage and processing services. We ensure adequate protection through:

  • • Contractual safeguards with service providers
  • • Compliance with applicable data protection standards
  • • Regular audits of international service providers
  • • Data localization where required by Indian law

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes through:

  • • Email notifications to registered users
  • • Prominent notices on our website
  • • In-app notifications
  • • SMS alerts for material changes

13. Contact Us

Get in Touch

If you have questions about this Privacy Policy or our data practices, please contact us:

Data Protection Officer: privacy@unifiedloanmarket.com

Customer Support: support@unifiedloanmarket.com

Phone: +91-XXXX-XXXXXX

Address: [Company Address], India

This Privacy Policy is governed by Indian law and complies with applicable data protection regulations. For the most current version, please visit our website regularly.